AMINI STUDIO
Jellybara Support
Help with gameplay, accounts, purchases, and technical issues.
Contact us
Use the letter-to-operator feature in the app’s My page, or contact us by email.
Please include your device, app version, what happened, and when. If available, add your Player ID and a relevant screenshot.
Do not send passwords, verification codes, login tokens, identity documents, or full payment-card numbers.
Purchased gems have not appeared?
Check your internet connection, reopen the app, and make sure you are using the same game account. If the issue continues, send the product name, purchase time, and store order number. You do not need to buy the item again while we investigate.
For a refund, use the procedures of the App Store or Google Play where you paid, or contact support. Requests follow store policies and applicable law; approval and a specific processing time are not guaranteed.
Sign-in and saved progress
You can start as a guest. Linking Apple or Google is optional. Your account can retrieve server-held currency and purchased items, but not every record stored only on your device, such as bonding and discoveries. Contact us before clearing app data or deleting your account if progress is missing.
Delete your account
Open My → Account & sign-in → Delete account. This permanently removes the account’s Jellybara game records and remaining currency, including records in other Jellybara games using that account. Uninstalling the app alone does not delete the server account.
Jellybara Onsen
The notes below apply only to the free game Jellybara Onsen.
Contact: Onsen has no in-app letter feature. Email [email protected] with your device, app version (bottom of Settings), the onsen you are playing and what happened.
Progress: You start without logging in, and progress is saved only on this device. There is no server account, so progress does not move if you delete the app or change devices.
Restoring purchases: Remove Ads, Golden Noren and the Starter Pack are permanent. On a new device or after reinstalling, tap Settings → Restore purchases using the same App Store or Google Play account. If that does not work, send the product name, purchase time and store order number.
Ads: Ads are rewarded ads you choose to watch. Remove Ads only skips the videos; the daily limits stay the same.
Erasing records: Use Settings → “Erase this device's records” or delete the app. There is no account, so no account-deletion request is needed.